Shipping and Return Policy
At Smarty Pear, customer satisfaction is our top priority. If you are dissatisfied with a Smarty Pear product, you can return your product for a refund within 90 days of purchase.
Only products purchased directly from smartypear.com are eligible for return, and proof of purchase in the form of an order number or receipt must be provided.
If you purchased a Smarty Pear product through Chewy or Amazon, please initiate a return on those sites.
Customers are responsible for paying the cost of return shipping. If needed, Smarty Pear will send a return label at a flat rate cost of $75 (deducted from refund amount).
- Place the device right side up in the box
- Remove all litter from the device
- Fully wipe down device (including drum interior)
- Ensure all original packaging is used to repackage device
- Ensure all accessories (manuals, power cord, litter mat, waste liner bags, and plushies) are included
- Please report damages (if any) to email@example.com prior to shipping